Questions

The things fitters ask us

Straight answers, including the ones that are not flattering. If yours is not here, email us and we will answer it properly.

Money

What does it cost after the free ones?: There are two plans. Starter is £29 a month for 5 packs, which is £5.80 a pack, Pro is £89 a month for 20 packs, which is £4.45 a pack. Prices exclude VAT and there is no charge for the packs you have already made.
Do I need a card to sign up?: No. You get 3 packs first. A card is only asked for when you take a plan.
Can I cancel?: Yes, any time, from your own billing page. You keep the month you have paid for and nothing you have made goes away.
Who pays for the printing and the stamp?: You do, at cost, and the figure is shown before anything is sent. It is not hidden in the monthly price.

Do I need photos of my own work?: No. Three styles come as standard and every pack is designed in them from day one. Photos of your finished jobs are optional, and they get you a fourth design in your own look.
How long does setting up take?: A few minutes. Your business name, your number, your logo if you have one, and a shape drawn round the area you work in.
Do I need to be any good with a computer?: No. You draw a shape on a map and press a button next to an address. That is the whole of it.

How quickly does a sale show up?: Sales appear on your board as they are recorded, which is usually a few weeks after the keys change hands. We only show you the last 120 days, because after that somebody has normally done the kitchen.
Can I choose which houses get one?: Yes, and you have to. Nothing goes out on its own. You look down the list and pick the ones worth a pack.
How big can my patch be?: One patch can be up to 150 square kilometres, and you can hold up to 300 altogether across as many patches as you like.
Do I get my patch to myself?: No, and anybody promising you that is guessing. Nothing stops another fitter working the same streets. What you get is a pack through the door with a design of their actual kitchen in it, which is not what the competition is posting.

Is it really their room, or a stock picture?: Theirs. The same walls, the same window, the same view out of it, fitted out properly. That is the entire point, and it is why people ring up.
So is it perfect?: No. It is drawn by a machine and a machine occasionally gets a handle family muddled or puts a socket somewhere odd. You see every pack before it goes anywhere, and if one is not right you throw it away and it is back on your allowance.
Does it say it is a computer design?: Yes. Every pack carries a line saying the designs are visualisations rather than a survey. Nobody opens one thinking a surveyor has been round.
Who prints it and posts it?: We do, through our print partner, addressed to the new owners. You can also download the print-ready PDF and take it to your own printer.
What if somebody does not want one?: Tell us the address and nothing is ever produced for it again. There is an email address on the contact page for exactly that.

Email us. The person who reads it built the thing you are asking about, and you will get a reply the same day or the next one.

Talk to us

Your first 3 packs are free. Draw your patch and see what sells on it.

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